Communications

Our Communications Division answers 9-1-1 and non-emergency phone calls, along with dispatching Police, Fire, and EMS for all emergency and non-emergency calls for service. 

Our dispatchers also answer calls for After Hour emergencies for other city departments like Animal Control and Public Works.

Tips when calling 9-1-1

When calling our Dispatch center, know your location, stay calm and speak clearly to the dispatcher, and provide the dispatcher brief details of what type of service you need (Police, Fire, or EMS). 

  • If you accidentally call 9-1-1, stay on the phone and let the dispatcher know it was an accident.  If you have a cell phone that has been inactivated, remember that it can still call 9-1-1.
  • When calling 9-1-1 from a cell phone, your call may route through a cell tower that is not in your city and your call may need to be transferred to the correct agency.
  • If using a VOIP (Voice Over Internet Protocol) phone service, please make sure to tell the dispatcher the location of your emergency along with your phone number.
  1. Police Department Communications

    Phone: 817-952-2127 (non-emergency)
    Emergency: 911

    Calls will be answered

    7 Days a week, 24 hours a day

    911 (Emergency)

    817-952-2127 (non-emergency)




  2. Amy James

    Communications Supervisor